Refund & Cancellation Policy – Botarly

Last Updated: 10-09-2025

At Botarly, we aim to provide the best experience through our AI-powered appointment booking services. This Refund & Cancellation Policy explains the terms under which refunds or cancellations are handled.

1. Service Nature

• Botarly provides digital services (appointment booking chatbot and automation tools).
  
  

• Since these are digital solutions, once the service is activated or delivered, it cannot be physically returned.
  
  

2. Refund Eligibility

Refunds may be considered only under the following conditions:

• Duplicate payment made due to technical error.
  
  

• Payment made but service not delivered within the agreed time frame.
  
  

• Any valid technical issue caused solely by Botarly that prevents service usage.
  
  

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Change of mind after purchase.
  
  

• Incorrect information provided by the customer.
  
  

• Failure to use the services properly or as intended.
  
  

• Service interruption caused by third-party platforms (e.g., WhatsApp, Razorpay, etc.) beyond Botarly’s control.
  
  

4. Cancellation Policy

• Subscription services (if applicable) can be canceled anytime from the user’s account or by contacting support.
  
  

• Cancellations will prevent future billing, but already charged fees will not be refunded.
  
  

5. Refund Process

• Eligible refunds will be processed through the original payment method (via Razorpay).
  
  

• Refunds may take 7–10 business days to reflect in your account, depending on your bank/payment provider.
  
  

6. Contact for Refunds

If you believe you are eligible for a refund, please contact us at:

Botarly
Email:  support@botarly.com
Website: www,botarly.com

Please include your transaction ID, payment receipt, and reason for refund when contacting us.